Return Policy

At Shayba Naturals, we want you to be 100% satisfied with our products and services. Only unused products in original packaging may be returned or exchanged within 10 days from receipt of your package. We are sorry, but used items, or items not in original packaging cannot be returned.

If you need to exchange or return an item please contact customer service for an RMA number.
Toll free :  855-677-4292

Once we hear from you, we’ll provide further information and details regarding the return and exchange process.

  • All returns must have an RMA number.
  • If you return the product without an RMA we are not liable for the product returned.
  • Please allow 14 business days for your refund, credit or exchange to be processed.
  • Shipping charges are not refundable.

Send your package, with RMA to:

Shea Butter Natural Products, LLC
P.O. Box 957
East Stroudsburg, PA  18301

If you received the wrong product Shayba Naturals will ship you the correct product in a reasonable time at no extra charge. Allow one week to rectify the situation. If you cancel your order before that time shipping charges and possible restock charges will apply. Please do not return the items back to us before contacting customer service for a RMA number and instructions on shipment. Returns without this information will not be accepted.